Michael S. Toney Systems Architect 5875 Paint Creek Way Hilliard, Ohio 43026  614.657.1208 windowsmt60@hotmail.com toneym1@nationwide.com     SUMMARY of Qualifications:   ·               Network Administration Manager and datacenter manager for various State of Ohio agencies. ·               Multiple years of hands-on project management and project management training. ·               Extensive engineering design and technology architecture. ·               Currently serving as Solutions Engineer in Infrastructure and Operations for Nationwide. ·               Considered a security expert in the State of Ohio; designed complex security models for the Help America Vote Act, Intranets, Extranets. ·               Design and configuration of complex networks including 100’s of T1’s, dark fiber connections, ATM, and other WAN technologies in highly available states, VoIP and CallCopy call recording software, as well as other quality solution products. ·               Architecture and Integration of VoIP and TDM-based systems such as Avaya, Cisco CM, Nortel, Shoretel, Mitel with Call recording systems (Qfiniti, CallCopy, Nice, Verint). Genesys Voice Plaform (IVR), ACS, and other technologies. ·               11 years of management experience, including 9 years in information technology. Staffing and project budgets, payroll, pay determination, and employee development including mentoring and training programs for technical and soft skills, as well as continuous improvement. ·               Results oriented delivery of solutions for business solutions areas (BSAs) including Infrastructure and Operations (I&O), and Customer Service and Billing areas of Nationwide. ·               Emphasis on designing effective secure networking infrastructures and deploy such with no user or member impact. ·               Proven team leadership contributions to internetworking, technology planning, project management, diffusion of new technologies and computer assisted management. Manage budgets, financial analysis and vendor management. ·               Develop functional solutions using Cisco, HP Procurve, and other infrastructure equipment, VMWare, physical and zOS based Linux and Windows systems. ·               Design solutions using Magic Quadrant of Application Load Balancers (ICA, Citrix Netscaler, F5 BigIP, etc…), Spam Firewalls (Sonicwall, Barracuda, etc…), Content Filtering (Cisco Ironport, BlueCoat, Sonicwall), and other devices. ·               Energetic and dependable collaborator with highly developed communications abilities, interpersonal and information technology skills and years of training and experience ·               ERP; BCP; BRP; High Availability Design and DR planning. ·               Create extensive training programs and mentoring for developing employees. ·               Design, architecture, and implementation experience with call recording, voice and IVR analytics, and call center solutions on Nortel, Shoretel, Avaya, Mitel, and Cisco CM. ·               Strong conceptual, organizing and analytical abilities ·               Present communications effectively to key stakeholders and design presentations to support project work, proof of concept, and technical designs for management. ·               ITIL demand management and capacity planning.

 

EXPERIENCE:

	Systems Architect – 2014 to Present
	Nationwide Insurance; Columbus, OH

·               Systems Architect for Legal, Trial Division, Compliance, and Corporate Citizenship, Corporate Real Estate applications.

·               Responsible for architecture of portfolio of 20+ application within Enterprise Applications suite.

·               Maintain enterprise architecture (Rational System Architect & Abacus).

·               Roadmap, planning and architectural standard work product.

·               Consistent delivery within projects with focus on relationship building within the business lines.

·               Provide rough order of magnitude reports for BSA to estimate budget impact for hardware, software, and consulting costs for infrastructure projects.

·               Involved in high visibility projects with links into Office 365/Exchange Migrations, OFAC screening, TeamConnect (legal matter management), document management and other large efforts.

·               Developed standard vendor questionnaire to evaluate packaged application or cloud-based services against Nationwide standards.

 

	Solutions Engineer – 2/2012 to 2014
	Nationwide Insurance; Columbus, OH

·               Develop end to end solutions and supporting architecture for Customer Service and Billing (CSB), Legal and Compliance and Infrastructure and Operations (I&O) Business solution areas.

·               Solutions designed included Genesys voice platform, IVR, Cyara regression testing, CallCopy, Qfiniti, Workforce Management (Verint) and DB2, as well as others. Included are integration with Avaya and voice technologies.

·               Designs account for high availbaility and PCI compliance while ensuring impact to other BSA infrastructure is minimized, Nationwide standards are met and risk mitigated.

·               Colaborate, lead, and assist with Infrastructure Delivery to deliver solutions in VMWare (Windows and Linux) zLinux, DB2, Avaya, and WAN technologies.

·               Assist in budgeting process through virtual teams for projects within BSAs and ensure that all components required for solution have been planned for through budget and business justification exercises.

·               Provide rough order of magnitude reports for BSA to estimate budget impact for hardware, software, and consulting costs for infrastructure projects.

·               Strong virtualization orientation, including VMWare, Citrix, cloud infrastructure (including J2EE web hosting) and zLinux.

·               Ongoing budgeting and customer professional services consultation, including rough order of magnitude, statements of work, and technology recommendations based on non-functional requirements of customers.

·               Analysis and end to end performance reviews of solutions, including troubleshooting, optimization, and capacity/consumption alignment across all platforms and infrastructure areas.

·               Developed resources for engineers to automate common tasks and save on various time consuming tasks.

·               Develop solutions with view to cost savings while maintaing the requirements of the customer, taking into account PCI compliance and security requirements, highly available design, and impact to other technology platforms. Provided extensive analysis to project teams on infrastructure impacts of various projects.

·               Collaboration and consultation with architecture regarding development of call center technologies and reference architecture.

·               Mentor and train junior engineers on Solutions Engineering processes as well as technical development.

 

 

 

	Infrastructure Planning Engineer – 8/2010 to 2/2012
	Nationwide Insurance; Columbus, OH

·               Consumption and capacity management of zLinux, WAN, Mainframe (z/OS), and Lotus Notes

·               Performance analysis to track consumption and determine opportunities for improvement in performance and cost reduction across all platforms and technologies.

·               Coordinate for multiple BSAs to forecast demand, manage consumption and reduce cost for technology resources.

·               Maintain KPIs and leading indicators and report these for technology towers to the Infrastructure and Operations cabinet for key events driving purchases and capacity issues.

·               Coordinate, gather and analyze data indicating abnormal increases in consumption to determine root cause and develop mitigating steps where possible.

·               Plan and lead capacity steering committees in the technology towers assigned.

·               Coordinate responses to situations resulting in increased consumption including technical resources for addressing and lowering computing resource consumption to align with projections.

·               Contributions in 2011 alone resulted in savings of over $4,500,000 annualized savings in mainframe consumption both in chargeback and actual spend.

 

	Consultant – Network Engineer – 10/2009 to 8/2010
	Modis IT; Columbus, OH

·               Deployed in a network and systems architecture role with Nationwide Bank. IT project lead.

·               Facilitating design and technical architecture and implementation for domain migration of multiple Active Directory domains.

·               Support of contact center applications including Siebel, Avaya CM, and participate in Avaya ACT implementation.

·               Developed plans to address PCI compliance requirements for the Bank.

·               Developed GREP-like application to crawl directory structure to ensure PCI compliance for the bank during the implementation of above and after.

·               Document current workflow and make recommendations to gain economies of scale where possible.

 

	Director - Project Management Office – 2/2009 to 10/2009
	CallCopy, Inc; Columbus, OH

·               Technical Project Management and implementation of contact center applications, including call recording, voice analytics, IVR, and survey applications. Managed over $13,000,000 of projects, ranging from several thousand dollars, to $1.2M

·               Workflow and process design and integration of SalesForce CRM SaaS software for project management and tracking for all departments of CallCopy.

·               Integrations and technical post-sale solution design for Avaya, Cisco, Shoretel, Nortel (including Centrex), Mitel, and other phone switches and PBX using VoIP, station tap (analog and digital), or trunk tap technologies.

·               Integration for IVR products including surveys, service observe applications and technical configuration for multiple VoIP, SIP, SCCP and other application specific protocols for integrations.

·               Extensive project management and administration duties as well as project planning, including proof of concept, business requirements, budgeting, systems implementation and benchmarking/monitoring.

·               Delivered 3 record quarters worth of revenue AND profit through project delivery. Delivered well over 170% of goal as of late-3^rd Quarter 2009.

·               Moved project management from tier 1 project management implementing 1 to 2 customer sites per week, to a formalized project management office, including over 6 to 8 implementations per week.

 

 

	Network Administration Manager - Senior Network Engineer - 11/2003 to 1/2009
	Ohio Secretary of State; Upper Arlington, OH

·               Managed and led infrastructure team of up to 6 employees deploying, managing and administering, Windows 2003 clustering and highly available design, Oracle 9.2 RAC, 9iAS, 10.1.0.4G, IIS, SQL 2000, various web / eGovernment technologies and portals, Compaq/HP Storage Area Networks, SMS 2003, MOM, Tivoli, SolarWinds and other management technologies.

·               Pay determination, employee evaluation, development and workforce management, project costing and budget preparation.

·               Team was responsible for maintaining multiple sites with 75+ servers in a multiple forest configuration.

·               Lead the $4M project to design, deploy and manage the infrastructure currectly in use for the federal Help America Vote Act (HAVA) implementation in Ohio. Design and architecture included security and systems for monitoring connections for entire HAVA project.

·               Implementation and management of voice network to business partners using VoIP technologies over Cisco.

·               Architect and manager of system for maintaining a secure network for election night including backup systems and off-premise hot site for emergency failover and network spillover handling.

·               Managed $75,000 project to Migrate Exchange 5.5 organization to Exchange 2003 with no user impact. Complete Exchange organization and server skills in multiple sites and organizations, with multiple storage groups, multiple databases, clustering.

·               Managed $60,000 project including 10 employees and contractors to design, plan and migrate from Novell 5.0 NDS to Windows 2003 Active Directory with no user impact.

·               As architect of solution to deploy and manage Magic Quadrant network application load balancers, managed and implemented a $100,000 project to evaluate and implement NLB and application delivery. (Citrix Netscaler, F5 BigIP, etc…)

 

	Network Administration Manager - 03/2001 to 11/2003
	Ohio Department of Commerce; Columbus, OH

·               Managed team divided into LAN/WAN administration, systems design, engineering and maintenance of up to 55 servers, 2 data centers, and 5 satellite computer rooms as well as over 1400 nodes in Commerce network.

·               Design of Cisco switches, routers, management of Checkpoint firewall rules through DAS provided services. Provide wide area connectivity between all Department of Commerce sites. Measure and monitoring of all wide area connections.

·               Pay determination, continuous improvement initiatives, ongoing career development for staff, maintain and improve employee engagement and satisfaction. Payroll duties for all non-development IT staff.

·               Led $90,000 project including 14 direct reports and 3 contractors to migrate Tivoli TSM, MS Backup, to Veritas NetBackup solutions. Also designed and deployed Intelligent Disaster Recovery solution in use by the department. This project led to $360000 annualized savings in licensing cost while increasing recovery capabilities.

·               Led team in major initiatives to roll out DHCP, Proxy 2.0, major WAN engineering upgrades and security/backup and disaster recovery strategies, highly available design.

·               Project and team management- Teams included as many as 14 direct reports (plus contractors).

·               In a $10,000 project, migrated and eliminated all Apple Servers and migrated clients to Windows based servers for better stability and better user and administrator based management.

·               All planned migrations were seamless and transparent to the users with minimal risk and downtime required

·               Initiated and completed successful $75,000 project to migrate Novell NDS to Active Directory, managed and implemented with no downtime.

 

 

 

PROFESSIONAL CERTIFICATIONS & Awards:

 

Microsoft Certified Systems Engineer – (MCSE)

Cisco Certified Network Professional – (CCNP)

Certified Lotus Programmer – (CLP)

NATIONWIDE OPERATIONAL EXCELLENCE AWARD

For development of tools for solution engineering automation to facilitate continuous improvement

NATIONWIDE INFRASTRUCTURE DELIVERY SPOTLIGHT AWARD

for oustanding service in assisting team to reduce consumption and archive shared files

STATE OF OHIO OUTSTANDING ACHIEVEMENT AWARD
for migration of Commerce to stable Active Directory platform

STATE OF OHIO INFORMATION TECHNOLOGY AWARD
for migration of 12 Apple Servers to Windows 2003 Server

MARKETING OUTSTANDING ACHIEVEMENT AWARD
for development of corporate-wide project management database

MARKETING OUTSTANDING ACHIEVEMENT AWARD
for development and implementation of new online ordering system

 

 

Professional REFERENCES:

 

Larry Nanna – Nationwide Insurance

Laurie Amick – Nationwide Insurance

Jerry Mazik – Nationwide Insurance

Tod Bickley – Nationwide Insurance

Daniel Burns – Nationwide Insurance